Refund policy

Thank you for purchasing from Velo.

Because Velo products are digital products delivered electronically, purchases are generally final and non-refundable once the digital product has been accessed or downloaded, except where required by applicable law.

If you experience a technical problem with your purchase, receive an incorrect or corrupted file, or cannot access your purchased product due to a technical issue, please contact us. We will review the issue and, where appropriate, provide a replacement file, restore access, or offer another suitable solution.

If you accidentally purchased the wrong product, please contact us as soon as possible and before accessing or downloading the product. We will review your request on a case-by-case basis.

To request assistance, contact us using the contact information provided on our website. Please include your order number and a description of the issue.

Velo reserves the right to review refund requests individually and to make exceptions where appropriate.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.