Terms of service
Last updated: August 16, 2026
Welcome to Velo. These Terms of Service govern your use of our website and your purchase and use of our digital products. By accessing our website or purchasing a product from us, you agree to these Terms.
1. About Velo
Velo provides digital products that are delivered electronically. Our products may include digital files, downloads, templates, guides, resources, or other electronically delivered materials.
2. Digital Products
All products sold through Velo are digital products. No physical products will be shipped unless explicitly stated otherwise on a product page.
After completing a purchase, you may receive access to your digital product through a download link, email, customer account, or another electronic delivery method.
You are responsible for providing accurate contact and payment information so that your purchase can be processed and delivered correctly.
3. Payments
Prices are displayed on the relevant product page or checkout page and may be shown in the applicable currency.
By placing an order, you authorize the applicable payment provider to process the payment for your purchase.
We reserve the right to correct pricing errors, descriptions, or other information displayed on our website.
4. Delivery
Digital products are normally delivered electronically after successful payment.
If you do not receive your product or are unable to access your purchase because of a technical problem, please contact us using the contact information provided on our website.
We will make reasonable efforts to help resolve legitimate delivery or access issues.
5. Refunds and Cancellations
Because our products are digital and may be accessed or downloaded immediately, purchases are generally non-refundable once the digital product has been accessed or downloaded.
If you receive an incorrect, corrupted, or defective file, or experience a technical problem that prevents you from accessing your purchase, please contact us. We may, where appropriate, provide a replacement file, restore access, or offer another suitable solution.
If you accidentally purchase the wrong product, contact us as soon as possible and before accessing or downloading the product. Requests will be reviewed on a case-by-case basis.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.
6. License and Permitted Use
Unless otherwise stated on the product page, your purchase gives you a limited, personal, non-exclusive, non-transferable license to use the purchased digital product for its intended purpose.
You may not:
Resell or redistribute the digital product.
Share download links or files with others.
Upload the product to file-sharing websites or other public platforms.
Claim the product as your own.
Reproduce or distribute the product for commercial resale.
Use the product in a way that violates applicable laws or the rights of others.
If a product has specific licensing terms, those terms will apply in addition to these Terms.
7. Intellectual Property
All content available through Velo, including digital products, text, graphics, designs, logos, images, and other materials, is owned by Velo or its respective licensors unless otherwise stated.
Purchasing a digital product does not transfer ownership of the intellectual property rights in that product to you.
8. Prohibited Use
You agree not to use our website or products for unlawful purposes or in a way that could damage, disable, or interfere with our website, services, or systems.
You must not attempt to gain unauthorized access to our website, accounts, systems, or digital products.
9. Product Information
We make reasonable efforts to ensure that product descriptions and other information on our website are accurate and up to date.
However, we do not guarantee that every description, image, or other information is completely accurate, complete, or error-free.
10. Third-Party Services
Our website may use third-party services, including payment processors, hosting providers, analytics services, email services, and other technology providers.
Your use of those services may also be subject to the applicable third party's terms and policies.
11. Disclaimer
Our digital products are provided for their stated purpose and are provided without guarantees regarding any particular result or outcome.
To the extent permitted by applicable law, Velo is not responsible for losses resulting from improper use of our products, unauthorized distribution, or circumstances outside our reasonable control.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Velo will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or digital products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time. Updated Terms will be posted on this page with a revised "Last updated" date.
Your continued use of our website after changes are posted means that you accept the updated Terms.
14. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which Velo operates, except where applicable consumer protection laws provide you with additional rights that cannot be excluded.
15. Contact Us
If you have questions about these Terms, your order, or our digital products, please contact us using the contact information provided on our website.
Velo